運送政策

1. Delivery destinations and dispatch origin

Current supported destinations: P.R.P Guangdong Province. Usual dispatch location: P.R.P. The actual dispatch origin and destination eligibility are confirmed before you pay. Availability may vary by product, postal code, carrier and import requirements. A country appearing in a storefront selector does not by itself mean that shipping is available there.

2. Production and delivery estimates

Ready builds: estimated dispatch within 7-15 business days after order acceptance and payment verification.
Configured builds: estimated production time of 7-15 business days after the specification and payment are confirmed.
Bespoke MOD builds: the written proposal states the design, fabrication and testing milestones and the estimated dispatch window.
Transit: the destination-specific estimate is 1-2 weeks, measured after carrier collection, with any customs allowance explained.

Our business days and holiday calendar are shown on the Contact page (/pages/contact). Production, transit and customs are separate stages. An estimate is not a guaranteed arrival date unless we expressly agree to a deadline. If timing materially changes, we explain the reason, give an updated estimate and discuss the remedies available, including cancellation where required.

3. Shipping charges, tax and customs

Shipping is priced according to the destination, packed size and weight, protective packaging and carrier service. The shipping charge and taxes we collect are shown before payment.

Your checkout or written quotation identifies whether import duties, local taxes and routine clearance are included or payable separately by the recipient. We do not treat an estimate as a confirmed all-inclusive landed price. If we quote an all-inclusive service, we identify what it covers and any exceptional charges in advance. Charges caused by our own documentation or shipping error remain our responsibility to the extent required by law.

Customs may request identification or import information. Send it only through the appropriate secure channel. We declare goods accurately; we do not undervalue shipments or label a commercial sale as a gift. Where a return or repair crosses borders, we provide available documents to support the correct customs procedure.

4. Packing and shipping protection

The packing plan is selected for your build. Heavy components or accessories may travel separately, and some systems may require a guided setup step; any material customer assembly requirement is disclosed before purchase. The shipping protection arranged for high-value orders is purchase shipping insurance and end-to-end logistics tracking.

Carrier liability and insurance terms do not replace our obligations to you. For delivery arranged by us, we handle loss and transit-damage enquiries with the carrier. You are not required to pursue the carrier alone to obtain a remedy from us.

5. Tracking and receiving your PC

We send available tracking details after dispatch and explain if an order travels in multiple packages. High-value shipments may require a signature or recipient verification. Make sure the address and contact number are correct. Request address changes before dispatch; we confirm whether the carrier can accommodate them and disclose any charge.

Photograph visibly damaged packaging and ask the carrier to record the condition where practical. Contact us promptly if an item is missing, damaged or unsafe. Keep the packaging for inspection when possible. An unboxing video is helpful but is not required to retain warranty or consumer rights.

6. Delays, loss and unsuccessful delivery

If tracking stops or delivery is missed, contact us so we can investigate and provide the next steps. Risk for a shipment arranged by us remains with us until delivery to you or your authorised recipient, subject to mandatory law. We arrange the remedy due for loss or non-delivery.

If a delivery fails because of an incorrect address, repeated absence or refusal to pay import charges disclosed before purchase, reasonable actual redelivery or return costs may be payable where lawful. We explain the calculation. This does not apply where the problem is our error or where you are exercising a lawful cancellation or rejection right.

7. Setup and after-sales shipping

Follow the supplied setup instructions before switching on the system. Do not power on a leaking or damaged liquid-cooled PC. Local installation, home visits and destination-country repair centres are included only when expressly identified in your order. See our Warranty (/pages/warranty) and Refund Policy (/policies/refund-policy) for return transport and service costs.