SUPPORT FOR YOUR SYSTEM.

Warranty

Your PC should come with a clear service route. This limited commercial warranty is provided by 0086tech, for complete systems bought directly from 0086Tech. It adds to, and does not replace or restrict, rights under applicable consumer law.

Coverage at a glance

System hardware and assembly: 3 years of parts and labour cover from delivery.
Custom casework and installed cooling: 3 years for defects in our materials or workmanship from delivery.
Service route: remote assessment followed by an agreed component return, system return or approved local repair.
Support contact: 0086tech@gmail.com or Contact.

Any separately sold peripheral, special part or extended coverage must have its applicable terms identified before purchase. Your order records the relevant coverage. We do not shorten a published commitment retrospectively. A manufacturer's longer component warranty may provide additional rights, but local or international eligibility must be checked; it is not automatically a worldwide whole-system warranty.

1. What is covered

We cover a failure of supplied hardware, assembly, custom casework or installed cooling caused by a defect in materials or workmanship during the relevant period. Covered parts and repair labour are provided without charge. A defect in a cooling component or our installation that causes coolant leakage is assessed as a covered fault, including resulting damage to supplied system components where attributable to that defect. We do not exclude all liquid damage from a liquid-cooled system.

Routine cleaning, coolant replacement and other scheduled maintenance are different from fault repairs. The build-specific care schedule is supplied with the system. Consumable wear is not covered as a fault, but premature failure caused by a defect remains eligible.

2. What is outside this commercial cover

Examples include accidental impact, external spills, theft, ordinary cosmetic wear, software problems unrelated to supplied hardware, and damage caused by incorrect power supply, misuse, incompatible customer-added parts or unapproved changes to the cooling circuit. We assess whether the excluded event actually caused the fault. Opening a case or installing an unrelated upgrade does not automatically void the entire warranty.

Damage caused by ignoring reasonable written maintenance instructions may be excluded to the extent it caused the failure. Any paid diagnosis or repair for an excluded issue is quoted for your approval first. Statutory rights remain available.

3. How to request service

Send your order number, system serial number, delivery country and a description of the issue. Add photographs or a short video if useful.
We aim to acknowledge the request within 7-15 business days and guide you through safe checks.
If hands-on service is needed, we explain the proposed remedy, service location, estimated timing and shipping-cost allocation before asking you to ship anything.
We document the work and the parts replaced and arrange the agreed return.

Do not open a power supply or work on a powered cooling system. If there is leakage, smoke or another safety concern, stop using the PC and disconnect power if safe. Back up files before service. Let us know if confidential data or a reset needs special handling.

4. Cross-border transport and local service

For a covered defect reported within 30 calendar days after delivery, or a delivery error or transit damage on a shipment arranged by us, we arrange or reimburse reasonable approved transport both ways.

After the initial 30 days, the default commercial warranty arrangement is that you pay reasonable shipping to the agreed service location and we pay standard shipping back to the original supported delivery country. If consumer law requires us to pay additional necessary transport costs, we do so. We provide the service address and estimated customer-paid cost before you dispatch.

For a confirmed covered fault, we cover reasonable unavoidable return-for-repair customs and clearance charges on the route we approve, after available relief is applied. We confirm the documentation and payment method in the service instructions. Charges caused by inaccurate documents we provide remain our responsibility.

Do not assume a destination-country service centre, free home visit or manufacturer service is included. An approved local technician can be used only under an agreed scope and cost arrangement; mandatory rights to an alternative remedy are preserved. If you relocate the PC, contact us about the available route and any additional cost.

5. Repairs, replacement and unresolved faults

We aim to complete a covered repair within 15 business days after receipt and diagnosis. Parts availability, specialist fabrication and international transit can affect this estimate. We give updates and an alternative resolution if work cannot be completed within a reasonable time. This estimate does not extend a legal deadline or an agreed service commitment.

Replacement parts may be new or professionally refurbished, with equivalent or better function and compatibility. We agree material appearance changes with you for a bespoke design. Replacement parts are covered for the remainder of the original commercial warranty or 90 days, whichever is longer, without limiting any longer statutory protection.

If a repair or replacement is unavailable, repeatedly unsuccessful or cannot be supplied within the time required by law, we provide the applicable alternative remedy, which may include a refund or price reduction. We do not require store credit instead of a refund you are legally entitled to receive.

6. Packaging, proof and ownership

Keep protective packaging where possible; equivalent protective packaging can be agreed. Missing original packaging or an unboxing video is not an automatic reason to reject a valid claim. We may request reasonable proof of purchase and system identity. Contact us about transfer of the remaining commercial warranty when ownership changes; non-excludable rights are unaffected.

7. Related policies

See Refund Policy for cancellations and returns, Shipping Policy for delivery, and Privacy Policy for service data. For support, contact.